Technology for Change
Telephone Systems - Hosted and Traditional
We provide for homes, residential, commercial and educational.
Hosted Telephony
Hosted Telephony is likely going to be part of all unified communications in the future. BT is planning to retire the traditional digital framework by 2027, meaning that an eventual switch to VoIP is likely to soon be essential for all UK businesses.
The minimal upfront and ongoing costs of Hosted Telephony remove the financial barrier that is often associated with system upgrades.
The potential for scalability and enhanced efficiency could see a healthy return on investment for many years to come.
Traditional Telephony
An on-premise telephone system gives your business full control over its communications with hardware hosted at your site. Designed for reliability and security, it delivers high-quality voice calls, advanced call handling, and integration with your existing IT infrastructure.
With features such as call recording, auto-attendant, conferencing, and extension dialing, an on-premise system ensures smooth internal and external communication. Ideal for businesses that require maximum control, customization, and resilience, it provides a robust, future-ready solution with no reliance on third-party hosting.
We can harness the power of SIP (Session Initiation Protocol) technology by connecting calls over the internet instead of traditional phone lines. With SIP, your business can make voice and video calls, host conferences, and share instant messages – all through a single, cost-effective connection.
By replacing multiple phone lines with one streamlined service, SIP reduces costs, boosts flexibility, and scales easily as your business grows. Whether your team is in the office, remote, or on the move, SIP ensures clear, reliable communication anywhere.
Which system is right for you?
Avaya Cloud Office or ACO is Avaya offering into the Hosted marketplace. ACO lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be.
Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience.
Call, meet, message
Easily place calls or connect via private or group chats using your desktop or mobile device. Use the app or browser to join virtual meetings with built-in video and collaboration tools.
Manage events and tasks
Quickly add events to the calendar, assign new tasks, and create notes that the group can edit. You can also easily share files. Simply drag and drop from your PC.
Build in analytics
Gain valuable insights and improve decision making with access to actionable data across your business. Use built-in reports or easily create your own dashboards.
App integration
With over 100 ready-to-use business integrations such as Sales Force, Office 365, G Suite and more always coming, you can easily add communication to all the apps you use everyday.
Microsoft Teams Direct Routing
Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Teams.
First4Comms, partners with Gamma who has built a bespoke Direct Routing architecture to enable full voice capability natively into Microsoft Teams.
Any company using Office 365 and Microsoft Teams as their unified communications tool can implement Direct Routing for Microsoft Teams from Gamma as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.
Benefits of Microsoft Teams Direct Routing
- Voice enablement for Microsoft Teams – Enable full Public Switched Telephone Network (PSTN) breakout to the public telephone network.
- Trusted provider – Operational and voicemail network excellence from the UK’s leading SIP Trunk provider.
- Reduce telephony bills – Lower cost alternative to Microsoft Calling Plans and allows you to minimize existing Office 365 license costs.
- Cloud-based solution with no CAPEX – No expensive outlay as there’s no need for traditional hardware.
- Voice recording – Incorporate PCI compliant call recording.
- Call Logging and Historic reporting – Utilise this to monitor and elevate your teams productivity.
Ring Central’s Hosted phone system is second to none when it comes to feature rich customisation and flexibility. Truly harness your businesses communication abilities with their quality desktop and mobile applications, especially during these uncertain times.
With a comprehensive yet simple administration portal, we or your IT team can manage the whole business from just your web browser.
Easy to use
Your business phone number now works on all your favourite devices including your desktop and mobile!
Easy Scalability
Scale smarter- deploy new users, groups and departments up over a cup of coffee.
Never miss a call
Easily manage calls with extensions, shared lines and the Auto-Receptionist feature.
Avaya’s world leading communication suite is un-parrelled in the industry, offering many different solutions such as IP Office, IP Office Server Edition, ACCS (Avaya Contact Centre Select.) With Avaya you can trust and expect true customisability and have an experience that can be tailored to your needs.
First4Comms has over 25 years of project managing, installing, maintaining and support Avaya’s product so you can be rest assured you will be getting the very best service possible.
You can choose from having equipment on-premise or utilising a data centre.
Why choose Avaya with First4Comms?
- Transform the way you conduct business by creating a seamless collaboration experience for your customers and employees
- Redefine unified communications to be your natural, convenient way to engage, respond, and share
- Protect your investment with a solution that easily and affordably scales as your communications needs change
- Enable your mobile workforce to collaborate and promote commerce
- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff
- Rely on First4Comms support services to optimize your solution’s performance
CallSwitch One – Unified Communications, Made Effortless
CallSwitch One is a modern, cloud-hosted VoIP and unified communications platform that brings your team’s voice, messaging, and collaboration tools into one intuitive experience. Engineered for today’s flexible business environment, it enables seamless communications—whether in the office, at home, or on the go.
Why It Shines:
- Streamlined, Cross-Device Experience - A unified mobile and desktop app merges voice, messaging, and presence into a single, easy-to-use interface—turning any device into a full-featured business handset.
- Smart Call Management - With drag-and-drop call flows, you can effortlessly build personalized routing, IVR menus, call queues, hunt groups, time-of-day rules, and more—ensuring every call is handled professionally.
- Superior Reporting & Insights - Stay on top of your performance with real-time wallboards, scheduled reports, and live dashboards tracking metrics like call volumes, wait times, abandoned calls, and team stats.
- Built-in Recording & SMS Features - Capture every moment with cloud-based call recording (90-day archive included) and tap into mobile features like bulk SMS campaigns and customizable caller ID for outbound calls.
- Effortless Integration & Scalability - Works seamlessly with desk phones from Yealink and Poly, plugs into CRM systems like Salesforce, HubSpot, and Zoho, and even supports Microsoft Teams integration. Open APIs make custom workflows a breeze.
- Resilient & Secure Infrastructure - Powered by a load-balanced, globally distributed infrastructure that boasts 99.9% uptime, supports dynamic failover, and adheres to ISO 27001, Cyber Essentials, and ISO 22301 standards.
- Transparent Licensing & Excellent Support - Simple tiered licensing (Standard and Pro) provides full feature access without hidden add-ons. Trusted partners and exceptional technical support ensure deployment and management are smooth and stress-free.